Privacy Policy – Eve Munnar Luxury Resort & Spa
Welcome to Eve Munnar Luxury Resort & Spa. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, stay at our resort, or interact with us in any way.
1. Information We Collect
We may collect the following types of information:
- Personal Information: This includes your name, address, phone number, email address, date of birth, and passport/ID details, collected during reservations, check-ins, and other interactions.
- Payment Information: Credit/debit card details and other payment-related information for processing transactions.
- Usage Data: Information about how you use our website and services, including IP addresses, browser type, and pages visited.
- Preferences: Information about your preferences and interests related to your stay, such as dietary requirements, room preferences, and activity interests.
- CCTV Footage: For security purposes, we may collect CCTV footage in public areas of our resort.
- Wi-Fi Usage: Information regarding your use of our complimentary wifi services.
2. How We Use Your Information
We use your information for the following purposes:
- To process reservations and provide our services.
- To communicate with you regarding your bookings and inquiries.
- To personalize your experience at Eve Munnar Luxury Resort & Spa.
- To improve our website and services.
- To process payments and prevent fraud.
- To comply with legal obligations.
- For security and safety purposes.
- For marketing and promotional purposes (with your consent).
3. Sharing Your Information
We may share your information with:
- Service Providers: Third-party service providers who assist us with payment processing, marketing, and other services.
- Legal Authorities: When required by law or to protect our rights.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Your Rights
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request to correct any inaccuracies in your personal information.
- Deletion: You can request to delete your personal information (subject to legal obligations).
- Opt-Out: You can opt-out of receiving marketing communications from us.
6. Cookies
We use cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.
7. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Eve Munnar Luxury Resort & Spa
Sengulam, Anachal
Munnar 685565 – Kerala, India.
Phone: 8592-969-697
Email: sales@rainwoodhotels.com
Thank you for choosing Eve Munnar Luxury Resort & Spa.
